The backup is necessary on general principle, not because of anything in the test procedure. If you don't already have a current backup, back up all data before doing anything else. You do harder tasks with the computer all the time.Ģ. The process is much less complicated than the description. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.ĭon't be put off by the complexity of these instructions. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. Install system data files and security updatesġ. Still in System Preferences, open the App Store or Software Update pane and check the box marked After that, don't ignore a warning that you are about to run or install an application from an unknown developer. If it is, click the lock icon to unlock the settings, then select one of the other buttons. The radio button marked Anywhere should not be selected. ![]() In the Security & Privacy pane of System Preferences, select the General tab. If you ever download a file that isn't obviously what you expected, delete it immediately. The button is designed to confuse people who intend to download something else on the same page. The ad would probably have included a large green button labeled "Download" or "Download Now" in white letters. You might also have downloaded it from an ad in a page on some other site. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. Make sure you don't repeat the mistake that led you to install the malware. ![]() Follow the rest of the instructions in the article. If you don't find any of the files or extensions listed, or if removing them doesn't stop the ad injection, then you may have one of the other kinds of adware covered by the support article. Do the equivalent in the Chrome and Firefox browsers, if you use either of those.Īfter removing the malware, remember to reset your home page in all the web browsers affected, if it was changed. One of the steps in the article is to remove malicious Safari extensions. If there are other items with a name that includes "Genieo" or "genieo" alongside any of those you find, remove them as well. Follow the instructions on this Apple Support page to remove it.īack up all data before making any changes.īesides the files listed in the linked support article, you may also need to remove this file in the same way: You may have installed the "Genieo" or "InstallMac" ad-injection malware. If you no longer need the plugin, remove it. Most likely, you have a web plugin that depends on the Java runtime distributed by Apple, such as the Facebook video calling plugin or the "NexDef" plugin for watching baseball streams.
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